Uber is a private Transportation Network Company. Rides are scheduled via mobile phone application.
You can review Uber’s policy regarding accessibility for riders with disabilities HERE. Uber is currently developing new technology (UberWAV) offering those requiring wheelchair accessible vehicles the opportunity to request an on-demand ride with the touch of a button.
Accessibility Compliance Notification
- Driver-partners must comply with all applicable state, federal and local laws governing the transportation of riders with disabilities. A partner’s violation of the laws governing the accommodation of riders with disabilities constitutes a breach of the parties’ Technology Services Agreement.
- Accordingly, driver-partners are expected to accommodate riders using walkers, canes, folding wheelchairs or other assistive devices to the maximum extent feasible.
- Any report of unlawful discrimination will result in the temporary deactivation of a partner’s account while Uber reviews the incident. Confirmed violations of the law with respect to riders with disabilities may result in permanent loss of a partner’s access to the Uber platform.
Service Animal Policy
State and federal law prohibit driver-partners using the Uber Driver App from denying service to riders with service animals because of the service animals, and from otherwise discriminating against riders with service animals. As explained in Uber’s Non-Discrimination Policy, driver-partners who engage in discriminatory conduct in violation of this legal obligation will lose their ability to use the Driver App. More information about Uber’s Service Animal Policy can be found here.